PositionTitle: Spec,Aggie Welcome & Orien
Employee Classification: Orientation Specialist
College/Division: Student Success & Enroll Management
Department: 521010-UNDERGRAD ADMISSIONS & ORIENTATION
Internal or External Search:External - Open to all applicants
Location: Las Cruces
Offsite Location (if applicable):
Target Hourly/Salary Rate: $42,269 target entry to commensurate with qualifications.
Appointment Full-time Equivalency: 1.0
Exempt or Non-Exempt: Exempt
Summary: New Mexico State University invites you to apply to be a part of a diverse, dynamic and welcoming learning and working environment. NMSU seeks an employee who is creative, flexible, and feels joy and a personal satisfaction when working with students.
Classification Summary:
Provide service to prospective, incoming, and current students and families in the areas related to university admissions, orientation, and onboarding. Responsible for university wide communication and engagement with related populations. Responsible for understanding and interpreting the needs of constituents and providing quality service.
Classification Standard Duties:
Participates in the planning and implementation of annual admission recruitment, orientation, and enrollment strategies. Develops marketing strategies, publications, communications, and collection and analysis of aggregate and dis-aggregate demographic data including participating in operational and strategic planning for team. Conduct formal and informal presentations (on and off campus) to groups as needed. Develops working relationships with university departments to enhance customer service and satisfaction. Maintains a high level of working knowledge of university information, organization, opportunities and policies. Proposes, organizes, implements, and reports on programs/projects. Performs miscellaneous job-related duties as assigned.
Required Education, Experience, Certification/License, Equivalency
Required Education:Bachelor's degree in a related field; Required Experience:One (1) year of experience related to the standard duties as outlined; Equivalency:None; Required Certification/License:
Knowledge, Skills and Abilities
KNOWLEDGE:Knowledge of current industry best practices, customer service standards and procedures, system-wide admissions policies, standards, and procedures. Knowledge of full spectrum of university academic units, curricula, and programs. College-level maintenance requirements for student records principles, policies and procedures. Knowledge of national, regional and local student recruitment and retention issues.; SKILLS:Strong interpersonal and written and verbal communication skills, especially in public speaking. Demonstrated proficiency in the use of Microsoft Office suite of computer software applications. Demonstrated time and materials management skills. Effective utilization of student information systems and customer relations management systems. Database and records management and/or maintenance skills. General office administrative and secretarial skills.Solutions oriented, with a high level of creativity and the ability to analyze complex problems. Ability to work independently, under pressure and with minimum supervision in addition to being a productive member of a team.; ABILITIES:Ability to communicate effectively, both verbally and in writing. Ability to simultaneously plan, deliver and manage multiple activities, make effective administrative/procedural decisions and recommendations. Ability to maintain confidentiality of records and information and work effectively with a wide range of constituencies in diverse communities. Ability to deliver excellent customer service, travel and work flexible hours.
Job Duties and Responsibilities
The Student Orientation Coordinator centers the work of incoming NMSU students from an approach grounded in diversity, equity, and inclusion. The Student Orientation Coordinator manages the many day-to-day aspects New Student Orientation programming and response to incoming student needs. This individual develops, coordinates, implements, and assesses large and small-scale programs for NMSU incoming students independently and/or in collaboration with multiple campus partners such as Undergraduate Admissions, Student Involvement & Leadership Programs, Housing & Residential Life, Athletics, and a variety of other student service offices. This position has the decision-making authority for hiring, training, and supervision of the program summer graduate intern, and co-authority with the Family Engagement Coordinator for hiring, training, and supervision for the Ambassadors and Orientation Leaders.
Supervision and Advising
- Serve as the primary supervisor to the 24-28 AWO Student staff, including assisting with recruitment, selection, training, and supervision of Ambassadors and Orientation Leaders.
- Serve as a co-supervisor for the Summer Graduate Intern through the NODA (national association) process.
- Provide referrals to campus resources when advising/coaching a student through college transition challenges.
Event Planning
- Develop and implement additional engagement opportunities throughout the year for undergraduate students within their first year at NMSU either in-person or virtually such as mid-semester or finals week events.
- Collaboratively, manage all aspects of New Student Orientation programming that happens concurrently with Family & Supporter Orientation programming throughout the year (virtually and in-person).
- Develop and facilitate programs to support the transitional needs of new undergraduate students that engage, challenge, develop, and support new undergraduate students.
- With assistance of other professional staff, facilitate 4-6 AWO-lead events for Crimson Kickoff and Move-in Weekend, and aid in the implementation of unit-wide programs such as Family & Friends Weekend.
Communication
- Develop and monitor content for AWO’s website, and Advantage Design Group orientation platform, and related social media to ensure up-to-date and relevant information is presented for incoming students.
- Maintain appropriate records on orientation completion for NMSU main campus and all International undergraduate students within the system.
- Establish and maintain successful relationships across campus that result in increased student success and family and supporters’ affinity for the student experience at NMSU.
Research and Professional Development
- Utilize professional development funds effectively to attend meetings or conferences or otherwise continue to obtain knowledge related to the position.
- Apply best practices in orientation, transition, and retention towards the mission of a Hispanic Serving & Minority Serving Land Grant Institution and the desire to help the institution continue to fulfill this mission.
- With the support of the Associate Director, develop goals, objectives, and metrics that focus on measurable engagement outcomes.
Preferred Qualifications
- Master’s Degree in Student Affairs, Higher Education, Counseling, or equivalent
- Ability to obtain a university driving permit (based on having valid US driving license)
Special Requirements of the Position
This position may require flexible hours to include seasonal hours, evenings, weekends and holidays. May work evenings and weekends.
Department Contact: Nathan Cheesman, 575-646-2704, cheesman@nmsu.edu
Contingent Upon Funding:Contingent upon funding
Bargaining Unit Eligibility:This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).
Standard Work Schedule:Standard (M-F, 8-5)
If Not a Standard Work Schedule:This position may require flexible hours to include seasonal hours, evenings, weekends and holidays. May work evenings and weekends.
Working Conditions and Physical Effort
Environment: Work is normally performed indoors.
Physical Effort: Light physical effort. Effort applies to no more than two (2) hours per day.
Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.
Risk: No or very limited exposure to physical risk.
